1. Introduction
This Privacy Policy explains how Reedy 24 Visuals ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website (reedy24visuals.site) or use our video editing services. By using our website or services, you agree to the practices described in this policy.
Reedy 24 Visuals is based at 782 Sector 7 Panchkula, near Chandigarh, Haryana 134109, India. If you have any questions about this policy, you can contact us at info@reedy24visuals.site or +91 9455 578 472.
2. Information We Collect
We collect the following types of information:
Information You Provide Directly:
- Your name, email address, and phone number when you fill out our contact form or request a quote.
- Project details, footage files, and creative briefs you share with us for video editing work.
- Payment information when you pay for our services (processed through third-party payment providers).
- Any other information you voluntarily provide through email, WhatsApp, or other communication channels.
Information Collected Automatically:
- Browser type, operating system, and device information.
- IP address and approximate geographic location.
- Pages visited, time spent on pages, and referral sources.
- Cookies and similar tracking technologies (see Section 6 below).
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide quotes for video editing services.
- To deliver the video editing services you have requested.
- To communicate with you about project progress, revisions, and deliverables.
- To process payments and send invoices.
- To send you our newsletter (only if you have subscribed; you can unsubscribe at any time).
- To improve our website and services based on usage patterns.
- To comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. How We Share Your Information
We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party tools we use for file storage (e.g., Google Drive), payment processing, and email communication. These providers are bound by their own privacy policies.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: If our business is acquired or merged, your information may be transferred as part of the transaction.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include:
- Secure file transfer methods for receiving and delivering footage.
- Password-protected access to project files.
- Regular deletion of project files after delivery and final approval (typically within 30 days unless otherwise agreed).
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot provide an absolute assurance of security.
6. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience. These cookies may include:
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors use our website so we can improve it.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request correction of inaccurate information.
- Deletion: You can request deletion of your personal information, subject to legal retention requirements.
- Unsubscribe: You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email.
To exercise any of these rights, contact us at info@reedy24visuals.site.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@reedy24visuals.site
- Phone: +91 9455 578 472
- Address: 782 Sector 7 Panchkula, near Chandigarh, Haryana 134109, India